Services Marketing Essay Example | Topics and Well Written Essays - 500 words - 1

Services Marketing - Essay Example As a result of this investigation I would like to address number of reasons for mistakes†. This does not look well for the company because it generalizes that all staffs are incompetent due to the lack of initiative. Second, Qantas should have assumed responsibility of the inconvenience instead of passing it to someone else. Doing so would make Qantas appear professional and responsible. . Acknowledged of such lapse in policy and its action to look for ways to address customer’s complaint in the future sounds professional. This acknowledges the problem without blaming anyone and more importantly, that Qantas will be doing something about it. This is a better approach than passing the blame to regulatory agencies or by citing company policies. The mention of the need of training for employees makes the employees look incompetent, insensitive and invites more complaint from the customer and this should have been avoided in the letter. This is present in the phrase â€Å"To prevent re-occurrences we have set a verification procedure and we also implemented a regular training to all crewmembers, which will ensure they have accessible to responsibilities and improving their customer’s service skills†. Qantas should have responded that â€Å"we will step up our capabilities to satisfy customer expectations†. This implies training without making the employees look incompetent. In the third paragraph, Qantas should have been completed by citing concrete acts by the company that will pacify the customer. For example, in can be written as â€Å"To show the good will â€Å"probably provide rebate† or even a free ticket to the customer’s destination† as an act to maintain the goodwill of the customer and to compensate for all the trouble caused. This would also serve as compensatory measures to the any inconveniences caused to the

Drug Allergy Essay Example | Topics and Well Written Essays - 500 words

Drug Allergy - Essay Example tion, the patient developed signs of a re-infection with new right lower lobe infiltrate and the fever did not resolve despite empiric antibiotic therapy for 48 hours on the same antibiotics. Ans to Q1: After 4 days of discontinuation of the antibiotics, the patient became tachypnoeic with a rise in the neutrophil count and a fever of 102 degrees Fahrenheit and appearance of a pulmonary infiltrate. It is clear that the initial therapeutic course was uneventful. Although the patient has a history of childhood penicillin allergy, no penicillin drug was utilized at this illness, and therefore, it can be taken for granted that there was no previous exposure at this illness, and it has appeared following several treatment days. These allergic drug reactions usually subside after discontinuation of the drug. The only point against this diagnosis is absence of peripheral blood eosinophilia (Van Arsdel, Jr., 1982). This reaction can be classified as unpredictable reaction since it is evident that this happened in a dose-independent fashion without any relation to the pharmacological action of these agents. This could be one of the three, idiosyncratic reactions, allergic reactio ns, or pseudoallergic reactions. Thus following discontinuation of the drugs, there is a possibility of development of development of drug specific IgE antibodies which night have been responsible for nonspecific mast cell release. However, in this patient, as it looks like it is a drug fever with organ specific reactions that may indicate a multifactorial origin. Due to this allergic reaction, the patient developed pneumonitis, and there is immense possibility that the renal failure that continued is actually enhancement of baseline renal failure on which renal reactions of drug allergy had been superimposed. Most probably these drugs could have produced univalent chemical compounds as a result of phase I reactions, and these might have been activated to trigger the immune response with